Frequently Asked Questions
Everything you need to know about your Rat & Boa order.
How long will my order take to arrive?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days, with delivery taking between 3-5 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of receipt, provided they are in original condition with all tags and hygiene seals intact.
How do I find the right size?
Each product page features a detailed size guide. Our silhouettes often range from XS to XL; we recommend checking specific garment measurements as some fabrics have less stretch than others.
Will I have to pay customs duties or taxes?
International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.
Can I cancel or amend my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations.
How should I care for my Rat & Boa pieces?
Due to the delicate nature of our fabrics like silk and devoré, we recommend professional dry clean only or a very gentle hand wash to maintain the longevity of your garments.